User-centric concept design for remote services

Developing remote service platforms with new technologies

The EtKot project, ran in cooperation with Lapland UAS and Universit of Lapland, develops a user-oriented remote service concept that brings together health, well-being and other service offerings on one modern, easy-to-use platform. The project will conduct a survey of current digital services and user experiences, based on which a modular remote service platform that works on PCs and smartphones will be designed.

FrostBit develops user-driven remote service concepts and prototypes, studies current digital services and user experiences, and explores the potential of new technologies (AI, XR, robotics) to improve the usability of remote services. Outputs include:

User-driven remote service concepts and prototypes
Modular remote service platform utilizing PC and mobile technology
Reports on the current situation, user experiences, and technical requirements
Technology assessments (AI, XR) and recommendations for further development

PROJECT

User-centric concept design for remote services

SCHEDULE

1.4.2025 – 31.07.2027

BUDGET

Total: 296 430 €

Lapland UAS: 199 110 €

CONTACT PERSON

Mirka Hienonen

The Etkot project aims to create a service that both customers and professionals know how to use and want to use, and that can be piloted with municipalities and SMEs. The project investigates the problems related to remote services, as well as new and interesting elements in the use of future technologies, such as artificial intelligence, virtual reality and robotics.